My name is Trudi and I am a recovering IT person’s NIGHTMARE. To think that at one time I seriously believed that the regular use of computers, let alone internet and social media was a CHOICE! Now it’s mandatory. I qualify for this position. I have experience interfacing with “geeks.” My awareness and understanding increased over time from what started with a simple phone call to the IT Department (a one man office allegedly off-site). “What was the last thing you did?” and “What was on the screen before everything went black?”

“I don’t know.” “I don’t remember.”

The most fun from that conversation was my first experience with remote access. Whoa! Whoopie Goldberg and “Jumpin’ Jack Flash!”

Fast Forward.

I am now familiar with terms like “user error”  and I don’t say those words out loud anymore. The communication has changed over the years from the verbal over-the-phone to observation of his/her body language in person.

Clue #1:   an curtain of glaze over the whites of their eyes.

Clue #2:   a glance to the person behind me, if anyone, coupled with a  small step back by the right foot.

Clue #3:   a nod of the head and the anticipated “excuse me for a minute.”

My name is Trudi and thanks for your support. Keep coming back.